At AnyDate.com we pride ourselves on a high standard of customer service and we will always do our best to ensure that you are happy with your purchase.
Our return and refund policy is as follows:
We guarantee that the newspaper items that are noted as original newspapers are indeed authentic.
We do not accept returns or provide refunds for any product, including original papers, which were ordered in error, for the wrong date, or where the customer provided the incorrect personalization details.
We also do not accept returns for original newspapers that arrived within the shipping timeframe posted on our site even if after the date for which the customer desired to receive it.
Only under extenuating circumstances, excluding those reasons posted above, AnyDate will– at our sole discretion—accept a return for an original newspaper. Please understand that due to the age and fragility of many of these historical keepsakes we are very limited in our ability to accept returns.
We do not accept returns or provide refunds on personalized products. This includes all newspaper products, (reprints and originals), which were bound in a book or ordered with the personalized presentation case. Personalized products include all custom created and custom printed items -- including calendars, maps, canvases and map puzzles, etc. -- even if there was no specific personalization requested. For example, all bound newspaper products, even without personalization on the cover or within the book are treated as personalized products as they are custom printed per order.
Non-personalized items, excluding original newspapers, can be returned if they are not as described on our site. In such a case, please contact us via email, attaching an image and describing the issue for our review. As noted above, all custom created and custom printed items are considered as personalized products which are not refundable.
If you received an item that is damaged or not as described, please contact us so that we can properly review the issue.
Subject to the information above, returns should be mailed back within 5 days of receiving the paper. Note that shipping costs are not refundable, and return shipping is at the customer’s expense.
Feel free to contact us with any questions you may have.